Returns: What to do if something goes wrong

Returns?  It happens sometimes – yes, even with a carefully crafted Sonia Thérèse product. 

I believe in providing you with the best possible customer service, so if you feel that there is any failure of your product due to a fault, please let me know immediately so that we can find a solution. 

I do accept returns for regular orders if they are posted back within 14 days of the item being received by you, no questions asked, provided that it is returned to me in original condition.  It would be great if you could contact me to tell me that you will be sending something back.  Any refunds are issued following the successful return of an item. 

If the item is found to be faulty, I will also reimburse you for the return postage. 

If your items has been customized in any way or has been sized specifically for you (for example, rings) I am unable to offer a refund for a change of mind but I will work with you to find a solution. 

In any case, contact me at hello@soniatherese.com  if you have a problem and we can go through your options.

NOTE:  Sonia Thérèse Eco-Art + Design was formally Tiki Kiwi Designs and, more recently TK Eco-Design.  If you purchased anything under these names and you encounter problems, please get in touch.  It is still the same team at the helm of Sonia Thérèse, and we will happily honour our obligations to you.

Background

People Sonia Thérèse

  • Absolutely thrilled with our lovely rings. After 10 years of marriage we finally have a pair of matching rings that suit us perfectly. Having gone through the Christchurch earthquakes together makes them even more personal, Thank you Sonia, much appreciated.

    MAHARA
    Custom Rimu Rings
  • Beautiful product – very well made. Arrived in Canada quickly and the shop owner is a delight to work with. Many thanks!

    SUE
    Custom Leather Cuff
  • I ordered a cuff… was very happy with it… and ordered a second cuff. Both are beautiful! Thanks so much for a fast delivery. Will definitely order again!

    ANGELA
    Leather Cuff
  • Daughter was thrilled with the earrings. And I love the necklace. Feathers have a special meaning in our family. In memory of loved ones lost.

    PRU
    Huia Feathers
  • Superb service, happily recommend. Loved the cute packaging, thanks 🙂

    CRESSIDA
    Sterling Silver Earrings