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All shipping within New Zealand until May 2022 will be a free tracked service using Courier Post. This includes rural delivery addresses within New Zealand.
International shipping (all orders sent outside of New Zealand) will incur a NZ$15 shipping charge. International shipping is completed with tracking numbers via Courier Post within NZ and local shipping providers in the delivery country.
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PACKAGING
All orders are packaged in such a way as to keep your treasures physically safe and secure, while using minimal and sustainable packaging. If you would like to return your packaging for reuse, please contact us at hello@soniatherese.com and we will send you a return paid courier ticket by email to print out and use (New Zealand only).
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GIFT ORDERS
If your order is a gift, please feel welcome to add a short note in the comments section of your order and I will add a small gift card for you with the jewellery. Please note, also, that ALL ORDERS are sent out without an invoice or pricing information.
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DELIVERY TIMES
Your order is shipped directly from my studio in Christchurch, New Zealand. The time taken to make your special piece can vary, depending on the style and materials requested. All orders are made to order and I rarely have “stock on hand” or extra stock. Your order will be made and dispatched in the order that it is received. If you require an order made for a special event or date, please give me as much time as possible to make your treasure.
Delivery times vary depending on your location.
Tracked services within New Zealand are generally 1-3 business days, and often overnight to main urban centres. Rural delivery can take 5-7 days.
Estimated delivery time for international orders is 3 – 10 working days after processing, but this can vary significantly and may be up to 28 days.
I am afraid that I cannot guarantee delivery times by my courier service and there may be delays from time to time which are beyond my (or even their!) control. I thank you in advance for your understanding in these exceptional times!
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LOST OR MISSING ORDERS
If your order goes missing, please let me know as soon as possible. I can lodge an investigation and enquiry with the shipping provider in an attempt to recover your parcel.
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DUTIES, TAXES & CUSTOMS CLEARANCES
When purchasing from outside of New Zealand, or wanting your order to be delivered outside of New Zealand, please be aware you may be subject to import duties, taxes and customs clearances levied by the receiving country or other overseas authority once a shipment reaches said country.
These charges are not included in the prices on this website. Please contact your local customs office for further information on applicable duties, taxes, restrictions and fees.